Delivery & Shipping
LOCAL DELIVERY
Enjoy free same-day delivery within our local radius: from Canal Street to 4th Street, and between Essex Street and West Broadway. Same-day delivery cutoff is one hour before close; orders placed after this time will be delivered the following business day.
Local Delivery Zone Map
For orders to the rest of Manhattan, Brooklyn, and elsewhere in New York City and State, we ship via private carrier or FedEx, typically arriving in 2–3 business days. If you need a Manhattan or Brooklyn order sooner, call us at (212) 625-2999 or email winetherapyny@gmail.com and we will do our best to accommodate, subject to availability.
- Free delivery for orders below 23rd Street: $100+ before tax
- Free delivery for orders in Manhattan above 28th Street and in Brooklyn: $225+ before tax
Delivery times are estimates only and are not guaranteed. Wine Therapy is not responsible for delays caused by carriers, weather, traffic, or circumstances beyond our control.
Shipping Terms
Multiple orders may not be combined to meet free shipping minimums; this offer applies to individual orders only.
Eligible orders must have a total shipping weight of 38 pounds or less (roughly a standard 12-bottle case of 750ml bottles). Orders containing bottles larger than 750ml (magnums, liters, etc.) or exceeding 12 bottles may incur additional shipping and/or packaging costs.
Free shipping is applied automatically at checkout for eligible orders. Questions or issues: winetherapyny@gmail.com or (212) 625-2999.
FREE SHIPPING ON ELIGIBLE ORDERS
We offer free temperature-controlled shipping on individual orders meeting the regional minimums below. This offer cannot be combined across orders and does not apply to expedited shipping or orders shipped to PO boxes. Eligible orders must weigh 38 pounds or less (see weight terms above).
This offer applies only to orders placed on or after August 12, 2026, and Wine Therapy reserves the right to modify or discontinue this offer at any time without prior notice.
Regional minimums:
- $275+: New York, Connecticut, New Jersey, DC
- $300+: Florida, Louisiana, Maryland, Nebraska, New Hampshire, North Dakota, Virginia, West Virginia
- $450+: California, Massachusetts, New Mexico, Oregon, Texas, Wyoming
Shipments outside New York State are dispatched the Monday following your order and typically take 3–7 business days to arrive. These are estimates, not guarantees. If you need your order sooner, call (212) 625-2999 or email winetherapyny@gmail.com and we will see what can be arranged.
GENERAL SHIPPING TERMS
You must be 21 years of age or older to place an order. An adult signature and valid, government-issued photo ID showing proof of age (21+) are required at the time of delivery. If no eligible adult is available to sign, the package will not be left and will be returned to the carrier's facility for pickup or redelivery, which may incur additional fees.
You will receive an order confirmation email upon purchase and a second email once your order has shipped. We will contact you by the end of the next business day if there is a problem with your order.
Title and risk of loss for wine purchased through this site transfer to the buyer upon our tender of the order to the carrier. In arranging transportation, Wine Therapy acts as an agent for and on behalf of the purchaser. Wine Therapy makes no representation regarding the legality of shipping alcohol into any given jurisdiction. The buyer is solely responsible for determining whether it is legal to ship wine to the destination address, and for any applicable taxes, duties, or permits. We reserve the right to refuse or cancel any order that cannot lawfully be shipped to its destination.
If we are unable to ship to your state, you may provide an alternate shipping address in a state where delivery is permitted. We are happy to reattempt shipment on orders returned due to unsuccessful delivery; the customer is responsible for any additional shipping charges incurred.
Orders are processed within 2 business days. You will be notified promptly by email of any delays. We strongly discourage shipping during periods of extreme heat or cold and recommend holding your order until conditions improve; however, we will follow the customer's explicit instructions regarding whether to ship or hold. By completing checkout and selecting a shipping method, you assume full responsibility and liability for any damage to wine resulting from weather conditions during transit, and you release Wine Therapy from liability for such damage.
WEATHER-RELATED CONDITIONS
Shipping wine during extreme heat or cold carries inherent risk. Temperature-related damage, including but not limited to seepage, cork protrusion, leakage, or degradation of the wine due to heat or cold exposure, is not covered by carrier damage claims and is not eligible for refund, replacement, or reimbursement through Wine Therapy or the shipping carrier.
It is the customer's sole responsibility to indicate a preference to hold or ship during high-risk periods, either in the order comments at checkout or by contacting us directly. During peak summer and winter months, we may, at our discretion, apply automatic shipping holds; we will attempt to notify you if this occurs, but are not obligated to delay shipment absent explicit customer instruction.
By completing your purchase and selecting a shipping method, you acknowledge these risks, release Wine Therapy from all liability for temperature-related damage, and instruct us to ship your order regardless of weather conditions unless you have explicitly requested a hold.
AGE REQUIREMENT
The sale of alcohol to persons under 21 is prohibited by law. By placing an order, you affirmatively represent and warrant that you are at least 21 years of age. We reserve the right to request proof of age or identity at any point before or at delivery and to refuse or cancel any order where age cannot be verified. Adult signature and photo ID are required at delivery; packages will not be left unattended under any circumstances. We do not ship to PO boxes or APO/FPO addresses.
BILLING INFORMATION
Orders placed through this website are not final until processed. Your card is authorized but not charged until your order is packed and confirmed complete. The billing address provided must match the cardholder's address on file; orders with mismatched billing information cannot be processed and may be canceled. We reserve the right to request additional verification for any order before processing.
SALES TAX
Sales tax is calculated and collected at checkout for shipments to states where Wine Therapy is registered to collect sales tax. For states where we are not registered, no sales tax is collected at checkout; the purchaser is solely responsible for determining and remitting any applicable use tax owed to their state of residence. Wine Therapy does not collect or remit use tax on the purchaser's behalf in unregistered states.
RETURNS AND ADVISORY POLICY
All sales are final. Due to state and federal alcohol regulations, we cannot accept returns or exchanges except as set forth below.
At our sole discretion, Wine Therapy may accept a return of a bottle that is genuinely damaged or "corked" (defective due to cork taint) for a replacement of the same wine, subject to availability. To be eligible:
- You must contact us within 10 days of purchase
- The original receipt and the bottle in question (with at least some remaining wine, where possible) must be returned to the shop
- The issue must be verifiable as a product defect, not a matter of personal taste
Replacement is limited to the same wine, subject to stock availability, or store credit of equivalent value if the wine is no longer available. This policy does not apply to damage occurring after delivery, temperature-related damage in transit (see Weather-Related Conditions), or normal variation in wine character.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Wine Therapy's liability for any order is limited to the purchase price of the product. Wine Therapy is not liable for indirect, incidental, or consequential damages arising from the purchase, shipment, or delivery of any product.
AGREEMENT
By placing an order on this site or in-store, you acknowledge that you have read, understood, and expressly agree to the terms and conditions set forth above.